Mac app support
For help with a Mac application published by Luke Kevin McLaughlin, email support@macossoftware.com.
What to include
- The application name and version.
- Your macOS version and whether the Mac is Apple Silicon or Intel.
- A short description of what you expected and what happened.
- Exact error text, if any, with passwords, API keys, and personal data removed.
- Steps that reliably reproduce the problem.
Privacy when requesting support
Do not email confidential source files, recordings, identity documents, account credentials, payment-card data, or API keys. Support messages are used only to diagnose the request, reply, and improve the relevant product. See the privacy policy.
Purchases and refunds
Stripe processes payments for downloads and subscriptions bought on this site. For a payment or download-link issue, or for a product defect or feature question, contact the publisher above.
Response time
As a solo publisher, the normal target is a reply within five business days. Complex compatibility or data-recovery questions may take longer.