Mac app support
For help with a Mac application published by IndepApps, email support@macossoftware.com. Most questions are answered below — check there first and you may not need to wait for a reply.
Downloads and installation
macOS says the app is damaged or can't be opened on first launch
A first-open confirmation is different from a damaged-app or malware warning. Do not disable Gatekeeper or remove security protections to force an app to run. Download again from your purchase link, confirm the product's macOS and processor requirements, and read the exact warning. If it persists, send the app version and warning text to support. Read the installation and signing guide and Apple's explanation of Mac security warnings.
Can I get a refund?
Digital downloads are final once the single-use link is used — there is no way to take a download back. If the app genuinely does not run on your Mac, email us and we will make it right.
My download link is missing, expired or interrupted
Check the checkout confirmation and your purchase email, including spam. For an interrupted transfer, retry the original link. If it reports expired or already used, email support@macossoftware.com from the checkout address with the app name, receipt reference and exact error so we can reissue the link. Do not buy again to solve a download error. Keep signed download links private.
Which macOS version and processor do I need?
Requirements vary by app and edition. Open About This Mac to check your macOS version and whether your processor is Intel or Apple silicon, then match the product page's Direct release record. For example, Recast, Sift, Gravity and Lectern require macOS 14 or later; MacManager and Spider Notes require macOS 26 or later. MultiAgentOS requires macOS 12 or later and Apple silicon. Find your product and its exact requirements before buying.
How do I contact support?
Email support@macossoftware.com. As a solo publisher the normal target is a reply within five business days; including the details below makes that faster.
Product instructions
- Recast: conversion checks and Shortcuts
- Sift: photo review and recovery checks
- Gravity: shortcut reference and saved Scenes
- Lectern: offline setup and transcript checks
- Spider Notes: map-to-recall exercise
- MultiAgentOS: local model setup
- Browse all task guides
What to include
- The application name and version.
- Your macOS version and whether the Mac is Apple Silicon or Intel.
- A short description of what you expected and what happened.
- Exact error text, if any, with passwords, API keys, and personal data removed.
- Steps that reliably reproduce the problem.
Privacy when requesting support
Do not email confidential source files, recordings, identity documents, account credentials, payment-card data, or API keys. Support messages are used only to diagnose the request, reply, and improve the relevant product. See the privacy policy.
Purchases and refunds
Stripe processes the one-time software purchases made on this site. Optional external AI providers may charge separately. For a payment or download-link issue, or for a product defect or feature question, contact the publisher above.
Response time
As a solo publisher, the normal target is a reply within five business days. Complex compatibility or data-recovery questions may take longer.
What does the download expiry mean?
Each delivery email displays the exact expiry timestamp for its single-use links. A saved installer does not stop working simply because the download link expires. Keep your receipt and installer. If a link is expired or already used, email support from your checkout address with the receipt reference and app name; do not repurchase to fix the link.
For questions about device allowance, future updates or a particular workflow, ask before buying and consult the software terms. The product page describes the current Direct release; it does not promise every future release or optional external service.